Privacy policy

Astaad Sports runs this website and decides how your personal data is used, which makes us responsible for it under India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Our contact details are at the end of this policy.

• Your account: your name, email address and, if you sign in with Google, your profile photo. Google Firebase handles sign-in for us, so we never see or store your password.
• Your orders: the name, mobile number and delivery address you enter at checkout, your email address, what you bought (including any name you asked us to engrave), prices, coupons and the order’s delivery status.
• Your cart: if you are signed in, a copy of what is in your cart, kept with your account so it is there on your other devices and for the reminder described below.
• Payments: the payment and order references Razorpay gives us, and whether the payment succeeded. Your card, UPI and bank details go straight to Razorpay; we never see them.
• Messages: whatever you tell us when you contact us.
• Technical data: our hosting provider keeps short-lived logs of visits, such as IP address, browser and pages requested, to run the website and keep it secure.
• Visits: Google Analytics counts visits to the website: the pages viewed, the kind of device and browser, the city or region the visit comes from, and the website or search that led to us. It also counts shopping steps: a product viewed or added to the cart, a checkout started, and an order paid, with the order’s number, its items and its amount. We do not send it your name, email address, mobile number or delivery address.
• Ads: when you come to us from one of our Google ads, Google Ads notes the visit, and if you then place an order it receives the order’s number and amount, so we can see which ads lead to orders.

We use your data only to:

• take payment for, prepare, engrave and deliver your orders;
• email you when your order is confirmed, packed, shipped, delivered, cancelled or refunded, or when its tracking details change;
• show your orders and their tracking in your account;
• send you WhatsApp messages when your order is placed, ships and is delivered, if you ask for them (the tick box at checkout, the notice under Buy now, or linking WhatsApp to your account), and answer your messages to our WhatsApp. Reply STOP at any time to stop the updates;
• send you one reminder by email if items are left in your cart for a day without an order: about the cart on your account if you are signed in, or after a checkout whose payment didn’t finish. Every reminder has a link to stop them;
• let Google ask you, once your order is confirmed, whether it may email you a short survey about your purchase;
• answer your questions and handle returns, refunds and complaints;
• prevent fraud and keep the website and your account secure;
• see how many people visit, which pages they use and which visits lead to an order, so we can improve the website;
• keep the invoices and records that GST and other laws require.

We do not sell your data. Apart from that one cart reminder, we will only send you marketing messages if you ask us to.

We share only what each service needs to do its job for us:

• Razorpay processes payments, and receives your name, email address, mobile number and the order amount. Where Buy now opens Razorpay’s own checkout window, you give Razorpay your mobile number and delivery address there, and Razorpay passes them to us with your order.
• Resend sends our order emails and cart reminders, and receives your name, email address, mobile number, order details, delivery address and, for a reminder, what was in your cart.
• Meta (WhatsApp) carries our WhatsApp messages, and receives your WhatsApp number, your first name and your order number, amount, items, courier and tracking number.
• Couriers such as Trackon Couriers and Delhivery receive your name, mobile number and delivery address to deliver your parcel.
• Google Firebase manages sign-in and your login details.
• Google Analytics counts visits and orders, and receives the pages you view, your device and browser, your approximate location, and, for an order, its number, items and amount.
• Google Ads runs our ads. It receives your visits to the website, and an order’s number and amount, to count which ads lead to orders, and may use your visits to show our ads to you elsewhere. You can turn off personalised ads in Google’s My Ad Center.
• Google Customer Reviews asks, when your order is confirmed, whether Google may email you a short survey about your purchase. To ask, it receives your email address, your order number, the country we deliver to and the date we expect your order to arrive. Google emails you the survey only if you say yes. Its badge at the foot of our pages is loaded from Google, which sees your IP address, device and browser when it loads.
• Google Maps shows the map of our shop at the foot of our pages. The map is loaded from Google when you scroll to it, and Google sees your IP address, device and browser when it loads, under Google’s privacy policy. Nothing about you is sent with it.
• Neon hosts our database, and Vercel hosts the website.
• Government authorities, such as tax or law enforcement authorities, when the law requires it.

Some of these services store data outside India, for example in Singapore or the United States. We use established providers that protect data to recognised security standards.

We use these cookies:

• astaad_session keeps you signed in. It is set when you sign in and lasts up to 14 days, or until you sign out.
• _ga and a second cookie whose name starts with _ga_ are set by Google Analytics to tell one visit from another. They last up to two years and do not say who you are. You can refuse them by blocking cookies in your browser, or with Google’s opt-out add-on; the website works the same without them.
• _gcl_au, and _gcl_aw when you arrive from one of our ads, are set by Google Ads to connect an order with the ad that led to it. They last up to 90 days and can be refused the same way.

Your cart and any coupon you enter are saved in your browser’s local storage, on your device, until you check out. If you are signed in, a copy of the cart is also kept with your account. Google’s sign-in window, Google’s review badge and its survey question on your order confirmation, the Google map of our shop, and Razorpay’s payment window may set their own cookies under their own privacy policies, for example to prevent fraud. When the home page shows our Instagram posts through Instagram’s own embed, Instagram may set cookies too, under Meta’s privacy policy.

• Your account, until you ask us to delete it.
• Orders, invoices and payment records, for as long as tax and accounting laws require. For GST, that is six years from the due date of the annual return for the year of the order.
• Your saved cart, until you empty it or check out.
• A record of each cart reminder we sent, and your request to stop them, so we never send more than we said.
• Messages, for as long as we need them to resolve your request.

You can ask us to:

• tell you what personal data we hold about you and who we have shared it with;
• correct, complete or update it;
• delete your account and data, except records the law requires us to keep;
• withdraw your consent, which stops future use (though we then cannot take new orders from you);
• let someone you nominate act for you if you die or cannot act yourself.

Contact us from the email address on your account, or with your order number, so we can confirm it is you. We will reply within 30 days. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

The website uses encrypted connections (HTTPS), passwords are handled by Google Firebase, payments by Razorpay, and only the store’s staff can see order details. No system is completely secure. If a breach affects your data, we will tell you and the authorities as the law requires.

Our website is for adults. If you are under 18, a parent or guardian must place orders for you. We do not knowingly collect children’s data without a parent’s or guardian’s consent.

We will update this policy when we change how we use personal data, and the date at the top shows the latest version. For significant changes, we will also tell you by email or on the website.

For privacy questions, requests or complaints, contact us using the details below. Our grievance officer is the owner of Astaad Sports.

Business

Astaad Sports

Address

Shop 47, First Floor, MD Market, Pitampura, Delhi 110034

Phone

+91 88820 74750

Email

support.astaad@gmail.com

GSTIN

07DIZPS1236N1ZB

Buying from us is also covered by our terms of service.