While we take a lot of effort to ensure that every customer’s expectation is fulfilled, we understand that sometimes, we make mistakes and cannot match up to your expectations. If you don’t love our products, return them within 1 week of receiving the order for a full refund – just contact us and we’ll take care of you. To be eligible for a refund, products must be sent back to us in the same condition as they were received. Please note that once the products have been used in any way, we cannot offer a refund as the products cannot be resold. We will inspect the bat once we receive it and then issue a refund. The entire process will take 7 to 10 business days.